Welcome to Manage My Site (including Group Enquiry services) (“we,” “us,” or “our”), a South African-based provider of bespoke digital solutions, including custom enquiry forms, website design, monthly management services, branding solutions, content creation, and a wide range of integrations tailored to the needs of travel businesses and beyond. These Terms and Conditions (“Terms”) govern your use of our services, websites, and any associated platforms or tools. By engaging with our services, you agree to comply with and be bound by these Terms.
We encourage you to read these Terms carefully. If you do not agree with these Terms, you should discontinue use of our services.
Manage My Site is committed to empowering travel businesses and other clients through expertly designed WordPress websites, custom enquiry forms, and related services. In addition, through our Group Enquiry offering, we specialize in creating and integrating responsive, user-friendly enquiry forms that streamline processes within the travel industry and beyond.
These Terms apply to all clients who access or use our services, including but not limited to:
All services are provided in accordance with these Terms and any related Service Agreement you may have with us.
2.1. Website Design & Management
We offer professional WordPress website creation, customization, monthly management, performance optimization, and SEO services. Our goal is to help travel businesses and other clients maintain a strong, secure, and user-friendly online presence that aligns with their brand identity and commercial objectives.
2.2. Custom Enquiry Forms
We design and implement branded, fully responsive and device-agnostic enquiry forms tailored to your specific requirements. These forms may include conditional logic, data encryption, secure hosting, multi-step fields, and a wide range of advanced features. Our aim is to streamline data collection, improve user experience, and enhance operational efficiency.
2.3. Design, Marketing & Content Services
We offer a variety of additional digital services, such as infographic design, logo creation, branding packages, content writing, editing, e-commerce setup, and more. These services are customizable based on your project scope and business needs.
2.4. Integrations & Third-Party Services
Our solutions can integrate with a wide range of platforms, including CRM systems, payment gateways, email marketing tools, and social media channels. While we strive to ensure compatibility, the performance and reliability of third-party services remain subject to the policies and updates of those external providers.
3.1. Accuracy and Truthfulness
You agree to provide accurate, current, and complete information when using our services or submitting content through enquiry forms. Reliable data is essential for effective decision-making and ensuring that our services function optimally.
3.2. Compliance with Laws and Regulations
You are responsible for complying with all applicable laws and regulations, including South African data protection laws (e.g., POPIA), the EU’s GDPR (if applicable), and any other relevant international, national, or local legislation. Your use of our services must not violate any legal requirements in your jurisdiction or ours.
3.3. Respect for Intellectual Property
All content, form designs, website layouts, graphics, and materials created or provided by us are our intellectual property unless otherwise stated. Unauthorized reproduction, distribution, modification, or use of our intellectual property is strictly prohibited.
3.4. Ethical Use
Our services are intended for legitimate purposes. You agree not to use them for illicit, unethical, or unauthorized commercial activities. Any use that harms our reputation, integrity, or other users is strictly prohibited.
Your privacy is important to us. We adhere to South African data protection laws, including the Protection of Personal Information Act (POPIA), and other applicable international regulations such as GDPR if your data falls under EU jurisdiction.
4.1. Data Collection and Use
We collect and process personal data only as necessary to deliver our services effectively. For detailed information on how we handle your data, please review our Privacy Policy, available on our website.
4.2. Data Security
We store client data on dedicated Virtual Private Servers (VPS) with robust security measures, including encryption, regular audits, and secure data isolation. Although we implement industry-standard precautions, no system is entirely immune to security risks, and we cannot be held liable for breaches beyond our reasonable control.
4.3. Data Sharing
We may share data with trusted third-party providers or integrations upon your instruction or as required to deliver services. We remain transparent about such data sharing, and all third parties must adhere to applicable data protection standards.
5.1. Ownership
All text, designs, graphics, logos, code, and other materials created by Manage My Site (including the Group Enquiry service) are our exclusive property unless otherwise agreed in a specific Service Agreement.
5.2. Unauthorized Use
Unauthorized use, reproduction, or distribution of our intellectual property is prohibited. If you wish to use any of our materials beyond the scope of these Terms, please seek our prior written consent.
5.3. Licensing and Permissions
If you require permission to use our materials or wish to inquire about licensing options, please contact us.
6.1. Errors and Inaccuracies
While we strive for accuracy and reliability, we do not guarantee that our services or the data collected will be error-free, complete, or entirely accurate.
6.2. Decision-Making
Any decisions or actions you take based on the information provided through our services are at your own risk. We are not liable for the outcomes of such decisions.
6.3. No Warranties
Our services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to fitness for a particular purpose or non-infringement.
6.4. Limitation of Damages
To the maximum extent permitted by South African law, we shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits or data, arising from your use of our services.
7.1. Unauthorized Commercial Activities
Using our forms, websites, or other materials for unauthorized commercial gain is strictly prohibited.
7.2. Unauthorized Form Design Use
You may not copy, reproduce, or modify our custom form designs without our explicit permission.
7.3. Ethical Conduct
You agree to maintain ethical conduct and refrain from actions that might harm our business, reputation, or other users.
7.4. Respect for Intellectual Property
Respect all intellectual property laws and refrain from unauthorized use of our proprietary materials.
8.1. Notification of Changes
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Significant changes will be communicated, but it remains your responsibility to review these Terms periodically.
8.2. Acceptance of Amendments
Your continued use of our services after changes are posted constitutes your acceptance of the revised Terms.
These Terms and any dispute arising from them or our services shall be governed by and construed in accordance with the laws of the Republic of South Africa. By using our services, you consent to the exclusive jurisdiction of South African courts in all matters arising out of or relating to these Terms and your use of our services.
If you have questions, concerns, or require assistance regarding these Terms or our services, please reach out to us at:
Email: support@managemysite.co.za
Address: We are 100% an Online Business, and we do not have a physical office.
11.1. Third-Party Platforms
Our services may integrate with various third-party platforms. While we strive to ensure compatibility, we cannot guarantee the performance or reliability of third-party services.
11.2. Your Responsibility
It is your responsibility to review and comply with the terms and conditions of any integrated services. We are not liable for any issues or losses resulting from third-party platforms.
12.1. Customization and Scalability
We offer advanced features such as dynamic forms, data encryption, conditional logic, multi-step forms, and integrations with CRM systems and marketing tools. Our WordPress websites can be fully customized to match your brand and operational requirements.
12.2. Performance and Support
We strive to maintain high performance and offer ongoing support. However, performance may vary due to factors beyond our control, such as hosting infrastructure or third-party integrations.
13.1. Dedicated Environment
We provide each client with a dedicated Virtual Private Server (VPS) to ensure data isolation, enhanced security, and compliance with applicable data protection laws.
13.2. GDPR & POPIA Compliance
We adhere to relevant data protection frameworks, including POPIA for South African clients and GDPR for EU data subjects, where applicable.
14.1. Customized Pricing
Our pricing is tailored to the complexity and scope of the services you require. Costs may include initial build and implementation fees, as well as recurring monthly, quarterly, or annual fees for ongoing management.
14.2. Transparency
We believe in transparent pricing and will provide detailed breakdowns of costs upon request.
14.3. Service Agreements
Your specific Service Agreement with us will outline the exact services, pricing, payment terms, and obligations. The Service Agreement prevails over these general Terms should any contradictions arise.
15.1. Initial Term
Services may commence with an initial 12-month term (or as otherwise agreed) to assess the effectiveness of our solutions.
15.2. Renewal and Termination
At the end of the initial term, you may choose to continue or terminate services with a 30-day notice. We do not impose hidden fees or penalties for discontinuation.
16.1. Domain Provision
You are responsible for providing and maintaining a domain or subdomain that points to our VPS. This ensures a secure, branded experience for your users.
16.2. SSL and Customization
All domains must have a valid SSL certificate. We can assist with implementing branding, SSL, and ensuring your platform reflects your brand identity.
17.1. Changes to Terms
We may update these Terms as required by law or our operational needs. Changes take effect immediately upon posting.
17.2. Precedence of Service Agreement
If you have a Service Agreement with us, its terms supersede any conflicting provisions in these general Terms.
17.3. Acknowledgment
By using our services, you acknowledge that you have read, understood, and agree to be bound by both these Terms and your specific Service Agreement.
Thank you for choosing Manage My Site.
We value your trust and look forward to a productive and transparent relationship. If you have any questions, please contact us.